How to Track Your Shopee Order: A Comprehensive Guide 2023

Shopee, a leading e-commerce platform in the Philippines, has gained immense popularity among Filipino shoppers for its user-friendly interface and diverse range of products. As more and more customers turn to Shopee for their shopping needs, understanding how to track Shopee order becomes increasingly important.

In this comprehensive guide, we will walk you through the process of tracking your Shopee order, ensuring you stay informed about your purchase’s journey from the seller to your doorstep.


Finding Your Shopee Philippines Tracking Number

Finding Your Shopee Philippines Tracking Number

One of the first steps in tracking your Shopee order is locating the tracking number. This unique identifier is essential for monitoring your package’s progress and ensuring a smooth delivery experience.

To locate your tracking number, follow these simple steps:

  1. Log in to your Shopee account and click on the “Me” icon at the bottom right corner of the screen.
  2. Select “My Purchases” to view your order history.
  3. Find the specific order you wish to track and click the “Order Details” button.
  4. On the “Order Details” page, scroll down to the “Shipping Information” section. You will find your tracking number listed under “Tracking Number.”

Please note that your tracking number may not be immediately available after placing an order. It is usually generated once the seller has confirmed and shipped your items. Sometimes, this may take a few hours or even a day or two. Be sure to check back periodically for updates.

Now, let’s clarify the difference between the order number and the tracking number.

The order number is a unique identifier Shopee generates when you place an order. It helps both you and the seller keep track of your purchase within the Shopee platform.

On the other hand, the tracking number is assigned by the courier or logistics provider responsible for delivering your package. This number is essential for tracking your order’s progress from the seller’s location to your doorstep.

By understanding the difference between the order and tracking numbers, you can efficiently monitor your package’s journey and ensure a hassle-free shopping experience on Shopee.


How to Track Your Shopee Order Through Different Platforms

Once you have your tracking number, you can monitor your Shopee order’s progress using various platforms.

Using the Shopee App or Website

  1. Log in to your Shopee account and go to “My Purchases.”
  2. Locate the order you want to track and click on “Order Details.”
  3. Scroll to the “Shipping Information” section for the tracking number and courier name.
  4. Click the “Track” button to redirect you to the courier’s tracking page, displaying the latest updates on your package’s location and status.

Utilizing Third-party Tracking Websites

Utilizing Third-party Tracking Websites

Aside from the Shopee app or website, you can also track your order using third-party tracking websites. This option may be useful when you simultaneously check multiple orders from different e-commerce platforms.

Here are the three most popular couriers in Shopee Philippines and their respective tracking websites:

  1. Ninja Van: Visit the Ninja Van tracking website ( and enter your tracking number in the provided field. Click “Track” to view the latest updates on your package’s status and location.
  2. J&T Express: Go to the J&T Express tracking website ( and input your tracking number. Click the “Track” button for real-time information about your order’s progress.
  3. LBC Express: Navigate to the LBC Express tracking website ( and enter your tracking number in the designated field. Click “Track & Trace” to view your package’s current status and location.

Understanding Shopee Order Statuses

Different Order Statuses

As you track your Shopee order, you may encounter various order statuses that provide insight into your package’s journey. Understanding Shopee order statuses is crucial for monitoring your package’s progress and addressing any issues that may arise during delivery.

  • To Ship: This status indicates that the seller has accepted your order but has not yet shipped the items. During this stage, the seller is preparing your package for shipment, and you may not have a tracking number yet. Once the seller ships your items, the status will change to “Shipped” or “In Transit.”
  • To Receive: This status means that your order is on its way to your delivery address. You can track your package using the tracking number provided in the “Shipping Information” section of the “Order Details” page. Monitor the courier’s tracking updates to know when your package will arrive.
  • In Transit: Your order is currently being transported by the courier. This status will change to “Delivered” once the package arrives.
  • Delivered: This status confirms that your package has been successfully delivered to your specified address. If you have not received your package but see this status, contact the courier or Shopee’s customer service for assistance.

What to Do If Your Order is Delayed or Lost?

how to track shopee order

If your order is delayed or lost, it is essential to take action promptly.

First, check the courier’s tracking updates for any information on delays or issues with your package. If no updates are available or your package is marked as lost, contact the courier and Shopee’s customer service to report the problem and seek a resolution.

In some cases, you may need to cancel your order and request a refund. For more information on this process, refer to our blog post on how to cancel an order in Shopee.


Tips For a Smooth Shopee Order Tracking Experience

Now you’ve known how to track a Shopee order via the website or app; we’d like to equip you with some more shopping tips to help you avoid any troubles.

To make the most of your Shopee order tracking experience and avoid any potential issues, consider the following tips:

  • Ensure Correct Shipping Information: Double-check your shipping information before placing an order. Ensure your address, contact number, and specific delivery instructions are accurate and up-to-date. That will help the courier deliver your package without any delays or complications.
  • Communicate with the Seller: If you have any questions or concerns about your order, don’t hesitate to contact the seller through the Shopee app’s chat feature. They can provide additional information about the product, the shipping process, or any potential delays. Maintaining open communication with the seller can help resolve issues quickly and efficiently.
  • Contact Shopee Customer Support If Needed: If you encounter any problems with your order that the seller cannot address, contact Shopee’s customer support team. They can assist with various issues, such as delayed deliveries, lost packages, or disputes with the seller. You can reach Shopee customer support through the app or the website’s “Help Centre.”

Following these tips can ensure a smooth Shopee order tracking experience and minimize the chances of encountering issues during delivery. Remember to stay proactive, communicate with the seller or Shopee customer support when needed, and always double-check your shipping information for a hassle-free shopping experience on Shopee.



how to track Shopee Philippines order
Why is my Shopee tracking number not found?

Your Shopee tracking number may not be found if the seller hasn’t shipped your order yet, or if it’s been recently shipped and the courier hasn’t updated their tracking system.
In such cases, wait a few hours or a day and check again. If the issue persists, contact the seller or Shopee customer support for assistance.

What happens if my package doesn’t have a tracking number?

If your package doesn’t have a tracking number, monitoring its progress and delivery status may be challenging. In this case, communicate with the seller for updates on the shipping process and estimated delivery date. If you still face issues, contact Shopee customer support for help.

Why can I not track the tracking number?

You may be unable to track your tracking number if the courier’s tracking system hasn’t been updated, the tracking number is incorrect, or there’s a technical issue with the tracking website.
Wait for a few hours and try again. If the problem continues, contact the seller, courier, or Shopee customer support for further guidance.

Can I speed up my Shopee delivery?

It’s generally impossible to speed up a Shopee delivery once the order is shipped, as the delivery timeline depends on the courier and shipping method chosen by the seller. However, you can select express shipping options or sellers with faster shipping times during checkout for future orders.



Keeping track of your Shopee orders is crucial to your online shopping experience. It lets you stay informed about your package’s journey and prepares you for its arrival. Following this guide’s guidelines, you can enjoy a seamless and worry-free Shopee order tracking experience.

We hope our tips on “how to track your Shopee order” have helped make your Shopee shopping adventures even more enjoyable.

Remember to always check your shipping information, maintain open communication with the seller, and don’t hesitate to contact Shopee customer support if necessary. By incorporating these strategies, you can confidently shop on Shopee, knowing you have the tools and knowledge to track your orders effectively.

If you have any questions about Shopee ordering, please ask in the comment sections. We’ll try our best to help you have a smooth and delightful Shopee journey. Happy shopping!



As the youngest member of the Hometoppicks team, Adele brings a fresh Gen-Z perspective to Shopping-related content. With an agile mind and seasoned online shopping experience, she offers readers valuable insights, cost-saving solutions, and captivating purchasing suggestions. Rely on Adele's keen grasp of tech trends and comprehensive product knowledge for the best shopping decisions in this tech-driven marketplace. You can find more about her here.

      error: Content is protected !!
      HomeTopPicks Philippines