In today’s digital age, Shopee has become one of the most prominent online marketplaces, offering millions of users a wide range of products and services worldwide. With its user-friendly interface and convenient shopping experience, Shopee has gained immense popularity among online shoppers.
However, there may come a time when you need to delete your Shopee account. Whether it’s due to a change in personal preferences, account security concerns, or simply wanting to take a break from online shopping, knowing how to delete your Shopee account is essential.
In this blog post, we will provide a step-by-step guide on how to delete Shopee account and explain why you may need to do so.
Read more: How to Change Your Username in Shopee
Before deleting your Shopee account, you should take a few preliminary steps to ensure a smooth process. Follow these three crucial points to tie up loose ends and avoid inconveniences.
Ensure There Are No Pending Orders
Before bidding farewell to your Shopee account, make sure you don’t have any pending orders.
It’s essential to fulfill your buyer or seller responsibilities and complete ongoing transactions. Confirm that all orders are either delivered or canceled and that there are no pending disputes.
Withdraw Any Balance From ShopeePay
If you have a balance remaining in your ShopeePay account, it’s important to withdraw it before deleting your Shopee account.
Open the Shopee app, navigate the ShopeePay section, and withdraw the balance to your linked bank account. It will ensure you can access your funds even after closing your account.
Complete Ongoing Transactions (If Any)
If you have any ongoing transactions, such as refunds or returns, it’s crucial to resolve them before deleting your account.
Check your account’s purchase history and address any unresolved issues. Contact the seller or Shopee’s customer service if necessary to ensure all ongoing transactions are concluded satisfactorily.
Once you’ve completed these tasks, you’re ready to proceed with permanently deleting your Shopee account.
Step-by-step How to Delete Shopee Account
Now that you’ve taken care of the preliminary steps, it’s time to proceed with deleting your Shopee account. Follow these five simple steps to close your account quickly and efficiently.
Step 1: Log in to Your Shopee Account
Open the Shopee app on your device and log in to your account using your email address/username and password.
Step 2: Access the “Me” Menu and Select “Account Settings”
Once you’re logged in, navigate to the “Me” menu located at the bottom right-hand corner of the app.
Tap on “Account Settings”or the gear symbol at the screen top to proceed to the next step.
Step 3: Click on “Request Account Deletion”
Scroll down the page and select the “Request Account Deletion” option. The app will then redirect you to a page requesting you to confirm the account deletion.
Step 4: Confirm the Action by Clicking “Continue”
After clicking the “Request Account Deletion” option, the app will display a message confirming that you want to delete your account.
To proceed, click “Continue” and follow the instructions on the subsequent screen.
Step 5: Wait for a Confirmation Email
Once you’ve completed all the above steps, Shopee will send you a confirmation e-mail that your account has been deleted. This email typically arrives within a few days of initiating the account deletion request. Be sure to check your inbox, including spam or junk folders, for this email.
Remember that you won’t have access to any previous transactions or data after deleting your account. Also, note that you can’t reverse this action, so be sure that you want to delete your account before proceeding.
Potential Issues During Account Deletion
While deleting your Shopee account is a straightforward process, there could be potential issues you may face during the account deletion process. The two most common issues you may encounter are:
Account Deletion Failure
Sometimes, account deletion requests may fail due to incomplete or incorrect information provided during the process. It may also happen due to pending transactions or disputes. In such cases, Shopee may be unable to complete the account deletion process.
Receiving Emails After Account Deletion
After deleting your Shopee account, you may still receive promotional or transactional emails from Shopee. It may happen even if you’ve unsubscribed from Shopee’s mailing list.
It’s important to note that while you won’t be able to log in to your account, your email address may still be present in Shopee’s database.
To avoid these issues, resolve all pending transactions before initiating the account deletion process. You should also double-check that all information is correct before submitting the account deletion request.
If you continue to receive emails from Shopee after deleting your account, contact Shopee’s customer service to resolve the issue.
By taking these precautions, you can avoid potential issues and ensure a smooth account deletion process.
Yes, you can create a new Shopee account after deleting your previous one. However, it’s important to note that you won’t be able to retrieve any previous transaction or account information.
Deleting your account is a permanent action, so make sure you have a valid reason before proceeding with the deletion process.
After deleting your Shopee account, you won’t be able to access any previous transaction or account information associated with that account.
Additionally, any pending orders, refunds, or disputes will not be accessible, and all remaining balances in your ShopeePay account will require withdrawal before account deletion.
Finally, you will stop receiving promotional and transactional emails related to your Shopee account.
Once you initiate the account deletion process on the Shopee platform, it usually takes a few days for your account to be completely deleted. Shopee needs this time to verify and process your request.
During this period, you won’t be able to access your account, and you may receive a confirmation email once the deletion process is complete.
Yes, you can delete your Shopee account and create a new one using the same phone number. However, it’s important to note that any previous transaction or account information associated with the old account will not be accessible in the new one.
Using the same phone number allows you to easily create a new account while maintaining the convenience of your existing contact information.
Before deleting your Shopee account with a balance in your ShopeePay account, ensure that you have withdrawn the balance. Once the balance is transferred to your bank account, follow our steps to delete your Shopee account:
1. Log in to your Shopee account.
2. Access the “Me” Menu and select “Account Settings”.
3. Click on “Request Account Deletion”.
4. Confirm the action by clicking “Continue”.
5. Wait for a confirmation email.
Deleting your Shopee account doesn’t have to be a daunting task. By following the steps outlined in this guide on how to delete Shopee account, you can ensure a smooth and hassle-free process.
To summarize, remember to withdraw any remaining balance from your ShopeePay account and then navigate to the account deletion section in the settings to initiate the process.
We encourage you to take the necessary steps to delete your Shopee account confidently and enjoy a clutter-free online experience. Happy shopping!