How to Contact Shopee Philippines Customer Service: 6 Ways

When using Shopee in the Philippines, you may need to contact customer service for help for several reasons, such as delivery issues or requesting a refund. That’s why you need to know how to contact Shopee customer service.

In this article, we will cover 2 main points of different situations where users in the Philippines need to contact Shopee customer service and a comprehensive guide on how to contact customer service goods effectively. Let’s dive in and make your Shopee shopping experience as smooth as possible!


How to Contact Shopee Philippines Customer Service: 6 Methods

Contact Shopee Customer Service via Phone

One of the most direct ways to contact Shopee customer service in the Philippines is by giving them a call. Follow these simple steps to reach a customer service representative.

  • Step 1: Locate the Shopee customer service hotline number. You can find the contact details on the Shopee website or app. Currently, to contact Shopee customer service in the Philippines, dial 02 8 880 5200. The hotline is open during the following hours: Weekdays 7:00 AM to 7:00 PM, and Weekends 9:00 AM to 6:00 PM. To be sure, check their operating hours at the Shopee PH Help Center website.
  • Step 2: Dial the provided customer service hotline number. Make sure you have your order details, account information, and any relevant documentation ready before calling.
  • Step 3: Listen carefully to the automated menu options. Choose the appropriate option related to your query or concern. If you cannot find the right option, stay on the line, as your call may be redirected to a customer service representative.
How to Contact Shopee Customer via Phone

How to Contact Shopee Customer Service via Live Chat

Another quick and easy way to contact Shopee customer service in the Philippines is through their live chat feature. Here’s how you can get started.

  • Step 1: Open the Shopee app or visit their website, then log in to your account.
  • Step 2: Visit the Help Centre, which you can access through the app’s main menu or the website’s footer.
  • Step 3: Scroll down to the ‘Contact Us’ section to see the live chat option. Click on it to begin the process.
  • Step 4: Enter your name and the reason for contacting customer service. You may also have to answer a few verification questions.
  • Step 5: Once you’re connected to a customer service representative, explain your query or concern in detail. Attach any relevant documentation if necessary.
  • Step 6: Wait for the representative to respond and follow their instructions.

Note that Shopee’s live chat feature is available during specific hours. Check their website for the current support hours.

Submit a Request Through the Shopee Help Center

If you prefer written communication, submitting a support request through the Shopee Help Center might be the method for you. Follow these steps.

Submit a Request Through the Shopee Help Center
  • Step 1: Log-in to your Shopee account from their website or mobile app.
  • Step 2: Access the Help Center by clicking the ‘Help’ icon.
  • Step 3: In the Help Center, scroll down and look for the ‘Contact Us’ section.
  • Step 4: Click on ‘Submit a Request,’ and you’ll be taken to a form where you can describe your issue or concern.
  • Step 5: Fill out the form as accurately and completely as possible. You may need to provide relevant order information, such as order numbers or tracking IDs.
  • Step 6: Click ‘Submit,’ your request will be sent to the Shopee customer service team, who will respond as soon as possible.

Submitting a request through the Shopee Help Center is a convenient way to get assistance without having to wait on the phone. Remember that response times may vary depending on the volume of requests received.

Contacting Shopee Customer Service by Email

If you prefer email to communicate with customer service, contacting Shopee Philippines through email is simple. Here’s how to do it.

  • Step 1: Open your email client and compose a new email.
  • Step 2: In the ‘To’ field, enter Shopee’s customer service email address:
  • Step 3: In the subject line, provide a brief description of your query or concern.
  • Step 4: In the body of the email, explain your query or concern in detail. Provide relevant order or account information, such as order numbers or your Shopee account email.
  • Step 5: Attach any relevant documentation, such as screenshots or photos, to further explain your request.
  • Step 6: Once you have completed the email, hit send.

Shopee customer service will do their best to respond to your email immediately.

Reaching Shopee Customer Service via Social Media

Reaching Shopee Customer Service via Social Media

Engaging with Shopee’s customer service through social media platforms can be a quick and convenient way to get help. Follow these suggestions when reaching out.

  • Facebook: Visit Shopee Philippines’ official Facebook page and send them a message with your concern. Include relevant order or account details for easier reference.
  • Twitter: Tweet at Shopee Philippines’ official Twitter handle with a concise description of your issue. Remember to add any necessary details or order information in the tweet.
  • Instagram: Send a direct message to Shopee Philippines’ official Instagram account, explaining your query or concern. Be sure to include any important details or order numbers.

Remember, social media platforms are public spaces. Stay polite and respectful in your interactions. Also, please allow some time for a response due to the high volume of inquiries.

Reaching out to Shopee through their social media channels can often lead to a prompt resolution to your issue.

Using Shopee’s Help Center for FAQs

When seeking answers to common questions or seeking self-help options, Shopee’s Help Center is a valuable resource. Here’s how you can access it.

  • Step 1: Visit Shopee’s website or open the Shopee mobile app.
  • Step 2: Look for the ‘Help’ button or icon, usually located at the top or bottom of the page.
  • Step 3: Click on the ‘Help’ button to access Shopee’s Help Center.
  • Step 4: In the Help Center, you’ll find Frequently Asked Questions (FAQ) that cover various topics, including orders, returns, payment, and more.
  • Step 5: Browse through the available categories or use the search bar to find specific information
  • Step 6: Click on the relevant FAQ articles to get detailed explanations and step-by-step instructions.

Shopee’s Help Center is regularly updated with new information to address common concerns. By utilizing the self-help options in the Help Center, you may find the answers you need without contacting customer service directly.


Tips for Efficient Communication with Shopee Customer Support

how to contact shopee customer service
Cre: Shopee Philippines

To ensure a smooth and efficient communication experience with Shopee’s customer support, keep these tips in mind.

Be Clear and Concise: Clearly and concisely explain your query or concern to help support staff understand your issue quickly.

Provide Necessary Details: Include relevant order numbers, tracking IDs, or account information to assist the support team in identifying and resolving your problem accurately.

Stay Polite and Professional: Maintain a polite and respectful tone throughout your communication, which will foster a positive and helpful interaction.

Be Patient: Remember that support teams deal with numerous queries daily. Give them time to respond and avoid sending multiple messages for the same issue unless necessary.

By following these tips, you can enhance the efficiency of your communication and increase the chances of receiving prompt and accurate assistance from Shopee’s customer support team.



In short, if you are wondering “How to contact Shopee customer service”, there are several methods to contact their customer service in the Philippines. You can reach out through live chat, submit a ticket, use the hotline, send an email, engage through social media, or explore the Help Center for self-help options.

Remember, Shopee’s support team is there to help you with any queries or concerns. Don’t hesitate to reach out and seek their assistance for quick resolutions. Happy shopping on Shopee!



As the youngest member of the Hometoppicks team, Adele brings a fresh Gen-Z perspective to Shopping-related content. With an agile mind and seasoned online shopping experience, she offers readers valuable insights, cost-saving solutions, and captivating purchasing suggestions. Rely on Adele's keen grasp of tech trends and comprehensive product knowledge for the best shopping decisions in this tech-driven marketplace. You can find more about her here.

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